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Services Provided
- Design, install, and monitor local computing hardware and network infrastructure
- Install, configure, test and maintain operating systems and application software
- Proactively ensure the highest levels of systems and infrastructure availability
- Work with researchers to implement and debug ad hoc software solutions
- Maintain security, backup, and redundancy strategies
- Author custom scripts to increase system efficiency and lower human intervention time
- Provide 2nd and 3rd level technical support
- Liaise with vendors and other IT personnel for problem resolution
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